Refund policy

Because film processing, scanning, printing, and other lab services are custom services, completed services are generally non-refundable.

If we make an error with your order, please contact us at help@pinewink.com as soon as possible so we can make it right.

Unopened retail products may be eligible for return within 14 days of delivery. Customers are responsible for return shipping unless the item was incorrect or defective.

Film processing involves handling original and sometimes irreplaceable materials. While we take reasonable care with every order, we cannot guarantee successful results from damaged, expired, improperly stored, previously exposed, or otherwise compromised film.